Refund policy

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 7-day return policy if you receive damaged or faulty products, which means you have 7 days after receiving your item to advise us of the issue and request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Part of the returns process is that you provide photos of your damaged product as you received it.

To start a return, you can contact us at hello@riseholisticwellbeing.com.au

Please provide photographs of the damaged product in this initial contact.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@riseholisticwellbeing.com.au. 

Exchanges
We are more than happy to exchange any items for change of mind circumstances; however the item needs to be returned in the same condition it was received and all postage costs involved in returning the item and sending out the exchange item need to be covered by the customer.

To start an exchange please contact us at hello@riseholisticwellbeing.com.au

Refunds
Refunds are given if requested, instead of exchanges, on faulty or damaged products received. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@riseholisticwellbeing.com.au.